Episode 136: Implementing Sustainable Change in Your Institution

February 27, 2020 Blackbaud, Inc.

Change comes in many different forms, whether it’s a new technology initiative, a new stakeholder or student engagement approach, change in leadership, crisis resolution, etc. So, what are the steps that institutions can take to implement sustainable change and realize the vision they’re trying to create through any transformation? 

Today’s guest, Drumm McNaughton, CEO of The Change Leader, Inc. talks with Blackbaud change management expert Michael Reardon about the best strategies for getting stakeholders involved in change efforts at higher education institutions and other social good organizations. Listen in to hear them discuss common types of institutional change, how to keep up momentum through change efforts, and how to maintain engaged users once a change has been implemented. 

Topics Discussed in This Episode:

  • The basic steps to implementing sustainable change
  • The differences between incremental, transformational and revolutionary change
  • How to get stakeholders involved in change efforts
  • The different kinds of people required in a change effort
  • What’s required from leadership during a change effort
  • Change management as a psychological process
  • Maintaining engaged users once a change is implemented
  • Best practices for engaging remote stakeholders
  • Pitfalls to avoid 

Resources:

Drumm McNaughton

Webinar: Proven Change Management Practices for High-Performing Institutions

Webinar: Digital Transformation: Getting Your Institution on Board

Tip Sheet: Six Steps for Implementing New Technology at Your Higher Education Institution 

Quotes: 

“We do something that we call the stakeholder input and attunement process.”

“We call skeptics our best friend.”

“Change management, however you call it, frankly it’s a psychological process, because you’re working with people and their mental models.”

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